At Izmir, we take pride in offering high-quality traditional Pakistani menswear. If you
are not satisfied with your purchase, we are here to help with our return and
exchange policy.
Returns & Exchanges Policy
If you are not satisfied with your purchase for any reason, you may return or
exchange it within 7 days of delivery. To be eligible, the item must be in its
original condition — unused, unwashed, unshrunk, and with all original tags
and packaging intact. Items that have been washed or shrunk are not eligible for
return or exchange.
We also accept returns in cases where the item is faulty or incorrect.
To initiate a return or exchange, please contact us through the Contact Us form,
WhatsApp, or by calling us at +92 301 0786387. Customers must provide valid
proof of return shipping, such as a parcel slip or courier receipt. Once we
receive the returned item and confirm that it meets our return criteria, we will process
the refund or exchange accordingly.
Sale Items
Items purchased on sale cannot be returned. However, they can be exchanged
only if the delivered item is faulty or incorrect.
How to Initiate a Return or Exchange?
To process a return or exchange, please follow these steps:
1. Fill out the Contact Us form on our website.
2. Alternatively, contact us via WhatsApp or call at +92 301 0786387.
3. Provide your order details and reason for return/exchange.
4. Ensure that the items are sent back in their original packaging and with the
invoice.
5. Our team will guide you through the process.
For further assistance, feel free to reach out to our customer support team. We value
your trust and strive to provide the best shopping experience!